ALL USE OF THE Geek ABC WEBSITE, ITS SERVICES, AND ANY SERVICES OFFERED THROUGH US OR THE SITE IS SUBJECT TO THE TERMS OF THIS AGREEMENT AND THE POLICIES.
Satisfaction Guarantee for Services:
Limitation of Liability:
Geek ABC guarantees that users of its services receive full value for their money. While in most cases this means solving the user's problem, there may be instances in which the problem is not resolved. In such cases the user may not be billed.
In no event shall Geek ABC be liable to any person for any special, general, incidental, indirect, consequential, or punitive damages of any kind, including, without limitation, those resulting from negligent or criminal acts of third parties, loss of use, loss of data, lost profits, or computer hardware damage, in connection with any of its services, the Geek ABC (including all information, services, and products that are referenced or linked to in the GEEKABC™ website), or any other information, documents, products, software, downloads, repair services, advice, and information provided by Geek ABC or any of its third-party product or service providers, whether such person is advised of the possibility of such damages.
On all onsite Level0, Level1, Level2, Level3, Level4 and Level5 service call Geek ABC gives 30 days warranty. All hardware warranty issues beyond the first 15 days of purchase from Geek ABC Technician or authorize third party agent are handled directly between the customer and the manufacturer. Only give manufacture warranty received from the product manufacturer on software. Geek ABC offers replacement or exchanges for defective parts during the first 15 days. Computer systems & laptops are warranted for 15 days from purchase date. During this time, Geek ABC warranties products to be free from defects in material and workmanship under normal use and service. This warranty is contingent upon the proper use of the product in question and Geek ABC does not in any way claim responsibility or can it be held liable for any injuries or damages sustained because of defective product, misuse, or negligence to any person(s) or properties. If the product incurs any physical damage, the warranty will be void. Parts found defective by Geek ABC within the warranty period will be either repaired or replaced at the sole discretion of Geek ABC. Geek ABC is not responsible for any loss of data that may occur while equipment being repaired is in our possession. Geek ABC is also not responsible for any part that fails while in our possession, unless that part is still under Geek ABC warranty. For repairs of non-Geek ABC systems and Geek ABC out of warranty systems, we guarantee only that the parts installed by us will perform satisfactorily under conditions of normal usage for 15 days after date of repair. The Limited Warranty does not cover any losses or damages that may occur as a result of: A. Shipping or improper installation or maintenance not performed by Geek ABC B. Misuse, neglect or improper environment C. Excessive or inadequate electrical power surges or other irregularities.
Terms & Conditions of Sale Payment:
Invoices are due upon receipt and payable in accordance with the terms. An Interest charge of 1.5% per month will be added to all past due accounts. There is a $35 service charge for all returned checks. Should it become necessary for us to retain an attorney to make demand upon or collect any past due invoices or statements, the customer agrees to pay all costs of demand or collection, including attorney fees, recording fees and court costs, incurred by GEEKABC™, through all appeals, and bankruptcy proceedings, if any.
Returns /Refunds: With A 15% restocking charge plus $49 travel fee will be applied to all returned merchandise. There will be no returns/refunds after 15 days from the original purchase date.
Geek ABC will make every effort to keep its Web site and Products and Services operational. In the event Geek ABC delivery of the Services is delayed, prevented, or otherwise made impracticable by reason of any acts of God, fires, floods, earthquakes, or other natural catastrophes; national emergencies, strikes, lockouts or other labor difficulties; computer "hacking" attack or computer virus; any law, order, regulation or other action of any governing authority; power outages, technical equipment failures, or any other cause beyond Geek ABC ’s reasonable control, then Geek ABC shall be immune from such delivery to the extent that it is delayed or prevented by such cause.
Right of Refusal:
Geek ABC reserves the right to refuse, suspend or terminate any of its services and products to any customer in its sole discretion, without notice. Reasons for refusing service include, but are not limited to: using computer system fraudulently, illegally, or for propagating libelous or otherwise defamatory, obscene, pornographic, abusive, harassing or threatening material.
Internal Complaint Policy Statement:
We are committed to your satisfaction and have procedures in place to provide you with a fair, timely and effective means to resolve problems with any transaction. Geek ABC is not responsible of any computer(s), hardware(s), software(s), data or any customers item(s) which not been schedule by customer for drop off at the customers location for more than 15 days since the last serviced. We record and monitor all complaints. We will undertake to acknowledge any complaint within seven business days of receipt and will strive to address and have a resolution of complaint within 45 days of receipt. Please contact us at email@example.com
if you have any questions or concerns.
Privacy and Security Policy:
Geek ABC recognizes and respect customers’ privacy. Accordingly, we have procedures intended to ensure that your personal information is handled in a safe, secure, and responsible manner. When an order is placed on our web site, all information is used by Geek ABC with the sole purpose of processing customer's orders and improving Buyer's website experience. Buyer can be certain that Geek ABC will never sell customer's information to third parties. Geek ABC might use this information to notify customers about new product releases and special offers upon request. In the event customer do not wish to receive the order status, follow-up and tracking number emails as well as any promotional e-mail from Geek ABC , please contact us at firstname.lastname@example.org requesting us to suspend emails. Please allow 72 hours for removal process to complete.
The Geek ABC Security Guarantee:
We guarantee that your online transaction will be secure, and that your credit card information will be protected. In the unlikely event that unauthorized charges are made on your credit card, through no fault of your own, resulting from purchases made on Geek ABC ’s website utilizing our secure servers, Geek ABC will reimburse you for any and all amounts you are required to pay by the credit card issuer.
Cookies allow us to understand how you clicked to our site and what pages you click on during your visit to our site. Knowing who you are and how you prefer to shop allows us to improve your shopping experience and speed your checkout process. Geek ABC does not use the cookie to track buyers’ activity on sites other than the Geek ABC .
Accepting cookies through Buyers web browser is your personal choice. You can still browse even if you set your browser to disable cookies. However, if you choose not to accept cookies, your will not be able to place an order.
Geek ABC may use advertising companies to place our advertising at other sites across the Internet. These advertising companies collect anonymous information about your visits to our web site or interaction with our Email through the use of "web beacons." This technology allows them to use information about your visits to this and other web sites to help us develop ads about goods and offers that may be of interest. Web beacons are also used to review how buyers navigate the site. Third party companies may be utilized to assist in the collection and analysis of this data, but at no time is your personally identifiable information accessed or shared with other companies though one of these web beacons.
Geek ABC accepts VISA, MasterCard, American Express and Discover cards issued in the US and Canada. Please provide the exact billing address and telephone number information as your credit card bank has on file for you.
Orders are released upon bank confirmation of wire transfer. Please allow 2 to 5 business days for the wire transfer to clear. Call Geek ABC for bank information.
Geek ABC charges sales taxes on all parts, for any sales tax exemption, please fax your Exemption Certificate to us 24 hours before service call. All partner of Geek ABC charge applicable taxes at the respected states.
Supplemental Terms for Additional and/or Products and Services:
The terms of the Agreement, in addition to the supplemental terms identified below, apply to the applicable add-on product or service that may be made available by Geek ABC.
Terms and Conditions for Help Desk (HD)
Terms of Agreement; Modifications: You agree that Geek ABC may modify this Agreement and the Services from time to time. You agree to be bound by any changes Geek ABC may reasonably make to this Agreement when such changes are made. If you have purchased Services or Solution from Geek ABC, the term of this Agreement shall continue in full force and effect as long as you take advantage of and use the Software or Services. In the event you terminate your usage, Geek ABC will not refund any amounts you have paid. You agree that Geek ABC shall not be bound by any representations made by third parties who you may use to purchase Products and Services from Geek ABC, and that any statement of a general nature, which may be posted on GEEKABC’s Web site or contained in Geek ABC’s promotional materials, will not bind Geek ABC. Geek ABC may, at times, offer certain promotions with different charges and features. You agree that you will be responsible for notifying Geek ABC should you desire to terminate your use of Geek ABC’s Products and Services. Notification of Your intent to terminate must be provided to Geek ABC no earlier than 15 days prior to your billing date but no later than three days prior to your billing date.
Limitation of Liability: Geek ABC may participate as a “service reseller” or “lead reseller”. Customer agrees that it will not hold Geek ABC, responsible for the actions or inactions of other resellers participating within the GEEKABC Services Network (GSN) program. Customer acknowledges that the Geek ABC and its web site is nothing more than a venue to participate buy services. In the event a customer has a dispute with service network partner, Customer and service network partner agrees to release Geek ABC’s officers, employees and agents from any and all claims, demands and damages (direct and indirect) of every kind, known and unknown, suspected and unsuspected, and disclosed or undisclosed. Geek ABC does not guarantee the quality, safety or sufficiency of the services provided by GSN Partner.
No Third Party Beneficiaries: Nothing in this Agreement, express or implied, is intended to confer upon any third party any rights, remedies, obligations, or liabilities under or by reason of this Agreement, except as expressly provided in this Agreement.
Payment by Check: By using Geek ABC’s pay by check option (“Pay By Check”), You can purchase Geek ABC Products and Services using a personal check. In consideration for the Products and Services purchased by you and provided to you by Geek ABC, you agree to allow our Check Services Partner (Intuit) to debit the full amount of this transaction from your checking account, which is non-refundable. Intuit will create an electronic funds transfer (EFT) or bank draft which will be presented to your bank or financial institution for payment from your checking account. The checking account must be at a financial institution in the United States, and the check must be payable in U.S. dollars.
It is your responsibility to keep your checking account current, and to have available funds in it. You agree that check service partner and Geek ABC will not be responsible for payments that fail to go through as a result of your checking account no longer existing, or holding insufficient funds. If for any reason Intuit is unable to withdraw the full amount owed for the Services provided, you agree that Intuit and Geek ABC may pursue all available remedies in order to obtain payment. You agree that if the EFT or bank draft is returned unpaid, you will pay a service charge of $35.00 or the maximum amount allowed by law, which may be debited from your account using an EFT or bank draft.
The check may not be for less than the full amount required at that time. Personal checks under $1,000 are subject to the same processing fees as wire transfers. All personal checks may be delayed up to fourteen (14) days until the money is credited, which may delay your usage of the Products or Services.
Remote Services Terms and Conditions: Geek ABC will attempt to diagnosis your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control. You understand and agree that prior to contacting or allowing Geek ABC to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Geek ABC shall not be responsible under any circumstance for any loss or corruption of data and/or software.
& GEEKABC Global Network Operations Center (G2-NOC)
Geek ABC agrees to provide, and customer (“Buyer”) agrees to accept, this Service Agreement subject to the following terms and conditions.
HD and G2-NOC Services:
Services will be provided during the Principle Period of Service (“PPS”), which is defined as that period of time 24-hours a day, Monday through Sunday, Holidays included. (7x24x365), or Monday through Friday, holidays excluded. (9x5)
Support Services: At Buyer’s request, Geek ABC will, during the PPS, provide telephone support to Buyer designated staff supporting the defined units. Our highly skilled and experienced Engineers will service incident calls placed with Geek ABC . Geek ABC shall not be obligated under any circumstance to engage any vendor or other third party, obtain incident ticket, or other manufacturer support services unless authorized to do so by the Buyer. Geek ABC shall use reasonable efforts to utilize the resources available to discretion to provide quality responsible support services.
General Limitations: Services are not intended as consulting, design or implementation.
Exclusions for all applications and/or systems not supported by a Geek ABC service agreement the Buyer is solely responsible for working directly with the manufacturer or software vendor for support services. Failures caused by viruses, user abuse and environmental conditions are the responsibility of the customer.
Responsibilities of the Buyer: Buyer shall provide Geek ABC Solutions with full access and availability to the equipment to perform services as requested under this agreement and ensure that any and all documentation required to support custom applications, gain access, or apply remediation is furnished. Buyer is responsible to implement safeguards necessary to provide contracted services.
General Terms and Conditions:
Consequential Damages: In no event shall Geek ABC assume any liability for indirect, special, incidental, or consequential damages of any kind whatsoever, including, without limitation, lost profits, business interruption, or loss of data, whether any claim is based upon theories of contract, negligence, strict liability, tort, or otherwise.
Geek ABC reserves the right to refuse, suspend or terminate any services, promotions or products without prior notice. Initial diagnosic and travel fees may apply for all on-site and off-site service calls. This advertisement is subject to terms and conditions on Geek ABC's website. Total computer fix includes a 90 day warranty on labor, not including parts, data recovery, data backup and data migration. Geek ABC cannot guarantee that data can be recovered from any storage device. For further details call or email us at email@example.com.
Copyright and trademark notice
The information, artwork, design, graphics, logos, images, slogans, sound, video, text and icons contained on Geek ABC web site are the sole property of the Geek ABC or their respected content provider and protected by Copyright laws.
You may use this web site with the purpose of shopping, placing orders and checking information pertaining to you only. You may not copy, modify, reproduce, republish, upload, transmit, post or distribute any of content from this web site without Geek ABC’s written approval and consent. You may print some parts when stated to do so for personal or educational usage only. The materials included on web site have been compiled by Geek ABC from a variety of sources, and are subject to change without notice.
GEEKABC™ is a registered service mark of the Geek ABC, Inc. All other trademarks or service marks are property of their respective owners. It is strictly prohibited the use of Geek ABC’s service mark by any third party without Geek ABC consent and approval.
Typographical Errors: In the event of a typographical or website error resulting in incorrect product and service pricing information or error in pricing received from our suppliers, Geek ABC has the right to correct, refuse or cancel any service orders placed by customer and will notify customer.